How to apply

Manage your accounts online anytime, anywhere.

In just a few steps you can enjoy the security and convenience of managing your accounts online anytime, anywhere from any computer with a secure Internet connection. The application process is easy, just call our contact centre on 2380 8000.

Step 1 - Complete an application

Call our contact centre on 2380 8000 and our agents will take note of your contact details. The request will be sent to our implementation team who will complete the HSBCnet Customer Application Form depending on which service package you would like to apply for and forward it to you for signatures. You can choose to sign the form electronically or send it printed and signed to our office.

By applying for this HSBCnet package you will have these services:

Basic Service:

• View account information of accounts held with any HSBC branch in Malta.
• Access to all transaction types including: Inter-account transfers, priority payments, SEPA payments and bill payments.

Full Service:

• View account information of accounts held with any HSBC branch in Malta and abroad.
• Access to all transaction types including: Inter-account transfers, priority payments, Eurozone payments and bill payments.
• Added services including:
  • File Upload which refers to the ability to transmit bulk payment instructions to the Bank, typically for salary payments.
  • Report Writer which gives you the ability to create customised reports and with Automated File Delivery you will be able to receive them in your inbox on the day and at the time that you need them.

Please refer to the HSBCnet Tariff document (PDF, 33KB) for pricing and further package information.

Step 2 - Submit your Identification and Verification documentation

In compliance with local regulations, HSBC Malta requires verified identification documents for HSBCnet users with authorisation entitlements on accounts domiciled in Malta.

• Submit your Identification Document. Refer to Acceptable documents for Owners and Key Controllers who are individuals section (PDF, 100KB) for further details on the type of document which needs to be provided by the user and instructions for obtaining certification of your documents.
• Every payment authoriser must also complete the HSBCnet Involved party form (PDF. 172KB).

Step 3 - Submit your application

• Deliver your completed application and supporting documents to your Relationship Manager or by post at:

The Manager
HSBC Bank Malta PLC
Business Banking Centre
80, Triq il-Mitħna
Ħal Qormi QRM3101
Malta

Step 4 - Receive Registration Email and download mobile application

• Nominated Initial System Administrators will receive a welcome email including the allocated username and a one-time Authentication Code
• When logging in for the first time, the Initial System Administration will have the opportunity to change their username and create the Memorable Answers and Password. Initial System Administrator will also have to download the mobile application from the app store and enable the soft token.

Step 5 - Training

• You can also access current User Guides, Video Tutorials, Quick Guides and webinars. Log in to HSBCnet and access the Learning Centre tab at the top right of the screen.
• For further guidance you can also contact our HSBCnet Team on 2380 8000.

Need to make changes to your HSBCnet Service?

• Existing HSBCnet customer who wishes to make any changes such as adding or deleting accounts, nominating new System Administrators or change the daily transaction limit to the already setup HSBCnet service, will need to contact us on 2380 8000.

Need to add an additional company associate on an existing HSBCnet profile?

• Existing HSBCnet profile owner can add an additional company associate to their HSBCnet portfolio. Please contact us on 2380 8000 to request this service.

Deliver your completed application to your Relationship Manager or by post at:

The Manager
HSBC Bank Malta PLC
Business Banking Centre
80, Triq il-Mitħna
Ħal Qormi QRM3101
Malta

Need to cancel the HSBCnet service?

• Existing HSBCnet profile owner who would like to cancel the service, will need to submit the E-Channel Termination notice (DOC, 55KB).

Deliver the completed application to your Relationship Manager or by post at:

The Manager
HSBC Bank Malta PLC
Business Banking Centre
80, Triq il-Mitħna
Ħal Qormi QRM3101
Malta

Need to order more security devices?

• To order more security devices the Initial System Administrators will need to log onto www.HSBCnet .com and place an order via the Administration Tool/User Management/Security Device Management

Call us on:+356 2380 8000